“How do I start a new project in the Product Approval system?” * “How can I create my own asset list in the Digital Assets Management center?” * “I can’t remember my password to the Royalties Portal and I need to submit my sales report.” * “Help!”
MyMediabox Support and Training
Ready to assist you
MyMediabox Support and Training teams offer a variety of helpful resources to Mediabox Users and Administrators. Uncertainties may arise when a user is logged in. The Mediabox Support team is always on standby, ready to assist with queries submitted in help tickets and directly by email or phone.
The Support representatives work closely with the Training team, who provide a different level of support. Workshops, live webinars and recorded tutorials are available to new users and anyone who will benefit from structured coursework. When users only need to brush up on the necessary steps before executing a single task, they refer to the online user guides. These comprehensive resources are found by selecting “Help” from the Mediabox workspace.
Support
We use Freshdesk
Freshdesk is an online customer support and help desk solution utilized by MyMediabox. The application allows you to create a new support ticket, check an existing ticket status or access our extensive knowledge base. Users access the Freshdesk menu by logging into Mediabox-PA, Mediabox-RM or Mediabox-DAM, and then clicking the orange “Support” button at the top of the workspace.
Our goal is to provide 24-hr live support to our global Mediabox partners, with a Support representative available to assist, regardless of the time zone. We’re nearly there! Currently we have live support in the United States, Iceland and Japan.
Training Team
Specializing in live and recorded training events
Preferred learning styles today are visual and interactive. That’s why the Mediabox Training Team created the online training library. Our mission is to fill this central hub with video tutorials for any tool, across any Mediabox system. There are hundreds of tools to document, but the critical pathway functionality is already available for all roles in Mediabox-PA and Mediabox-DAM. The Library is easily accessed by any user who is logged into a Mediabox application. Just look for the Online Training icon.
How can we help?
Reach out to the Mediabox Support and Training teams to request help and instruction by using the phone numbers and email addresses found on this page.
If your company is not currently using Mediabox systems to streamline and manage your licensing business, please feel free to look around some more! In addition to the product pages linked above, you can learn more about our mission and who we are as a company on our About page. There’s a quick video on that page that introduces our products and services.
If you’d like to schedule a live demo and see MyMediabox in action, we’d love to chat! Please fill out this short form to start the conversation.
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